AI Growth Pipeline & Digital Operations Platform for AUST Facility Services
End-to-end AI pipeline for lead generation and tender tracking, paired with custom workforce management systems and full IT support.
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Reclaimed
Staff Time
Headcount-Free
Scaling
Consolidated
IT Overhead
The Challenge
AUST Facility Services, a facilities management provider operating across multiple client sites in Australia, had grown steadily through referrals and word-of-mouth but lacked any systematic way to generate new business or track tender opportunities. Prospective leads came in ad hoc through personal networks, and relevant tenders, published across scattered government and private-sector procurement portals, were monitored manually, if at all, meaning viable opportunities were regularly missed or discovered too close to their submission deadline. Internally, workforce coordination relied on spreadsheets, phone calls and personal knowledge to match workers to jobs across sites, a process that did not scale as the client base grew. On top of this, the business had no dedicated IT function. Systems, hosting, security and day-to-day technical support were handled reactively, with no single partner accountable for keeping the underlying technology reliable and secure. AUST Facility Services needed a partner who could build the growth engine, the operational systems, and take ownership of the IT function all at once.
Our Approach
Corlence designed and built an AI-powered lead generation pipeline that continuously identifies and qualifies new business opportunities on AUST Facility Services' behalf. The system monitors relevant industry sources and enriches each prospect with firmographic and contact data, then uses AI models to score and prioritise leads against the company's ideal client profile before routing them directly to the sales team. What used to be hours of manual prospecting each week became a shortlist the sales team could act on immediately, with no extra hires required as lead volume grew.
A companion AI tender tracking system was built to solve the missed-opportunity problem. It continuously monitors government and private-sector tender and procurement portals relevant to facilities management, automatically classifying and matching new listings against AUST Facility Services' service capability and eligibility criteria. Matched opportunities, along with key dates and submission requirements, are surfaced to the business development team well ahead of deadlines, removing the manual portal-trawling that used to eat into the time available to actually prepare a strong submission.
To bring the same discipline to day-to-day operations, Corlence developed a custom workforce management web application purpose-built for AUST Facility Services' multi-site operations. Coordinators can allocate workers to jobs based on skills, certifications and site history, track job status in real time, and maintain a single source of truth for scheduling. This replaced spreadsheet- and phone-based coordination that consumed a large part of a coordinator's day and made it hard to take on new sites without adding administrative headcount.
Beyond these applications, Corlence took on full ownership of AUST Facility Services' IT function, acting as their outsourced technology partner. This covers cloud infrastructure and hosting for the applications we built, day-to-day IT support and helpdesk, device and account management, and cybersecurity, giving the business enterprise-grade technology support without the fixed cost of building and maintaining an internal IT team.
Technology Stack
AWS, Anthropic Claude, SQLite, Python, Docker
Business Value Delivered
- Sales staff reclaimed hours previously spent on manual prospecting each week, since the AI pipeline now delivers a continuously refreshed, pre-qualified shortlist of leads instead
- Business development staff no longer spend time manually trawling tender portals. Relevant opportunities are surfaced and matched automatically, freeing that time for preparing stronger submissions rather than searching for them
- Coordinators now run a larger, multi-site workforce without adding administrative headcount, since the workforce management platform replaced spreadsheet-based rostering with a single system built to scale with the business
- By taking on the IT function end-to-end, Corlence removed AUST Facility Services' need to hire in-house IT staff, turning an unpredictable overhead into a single, managed cost
Why Corlence
Corlence Pty Ltd is an Australian AI and integration solutions consultancy specialising in document intelligence, generative AI, predictive analytics, and enterprise integration. We design and build production-grade AI systems that deliver measurable business outcomes — not proof-of-concepts that gather dust.
Whether you need to automate compliance workflows, build intelligent customer engagement, secure your API infrastructure, or unlock insights from unstructured data — we bring deep technical expertise paired with pragmatic business focus.