Identity & Access Management Consulting

Identity & Access Management Consulting: Workforce, Customer and AI Agent Identity

Corlence is a global integration and AI consultancy, headquartered in Melbourne with senior engineers delivering on-site or remotely anywhere in the world, helping organisations secure access for employees, customers and AI agents. We work across Keycloak, Okta, Forgerock, Azure AD, Auth0 and WSO2 Identity Server, and we are vendor-neutral: our recommendations are shaped by your architecture and roadmap, not a licensing relationship. We help teams get workforce SSO, CIAM, access governance and compliance right, and we extend identity and access control to modern AI agents safely.

Why teams bring us in

  1. Your identity is fragmented across systems. Employees, partners and customers each authenticate differently, and every new integration adds another one-off solution.

  2. You are choosing an IAM platform and do not want a vendor-led recommendation. You want an independent comparison across Keycloak, Okta, Forgerock, Azure AD and WSO2 Identity Server, scoped to your architecture and budget.

  3. You need CIAM that does not slow down growth. Sign-up friction, unreliable SSO or a clunky login experience are costing you customers, and you want a platform that scales with the business.

  4. You are under regulatory pressure. GDPR, the Australian Privacy Act, SOC2 or ISO27001 audits are exposing gaps in access governance, consent management or audit trails.

  5. You are exposing systems to AI agents. You want identity and access governance for service accounts and agents in place before you open up automation.

  6. You want an independent health check. Access sprawl, security or user experience feels off on your current identity platform and you want a senior review, not a vendor renewal pitch.

Our IAM services

IAM Strategy & Architecture Assessment

Enterprise identity strategy tied to business outcomes, covering workforce and customer identity together. We assess your current maturity and build a roadmap covering platform selection, governance and security.

Workforce Identity & Single Sign-On

Centralised authentication and SSO across cloud and on-premise applications, with federation and adaptive access policies that fit how your teams actually work.

Customer Identity & Access Management (CIAM)

Frictionless, secure sign-up and login experiences for customers and partners at scale, including social login, progressive profiling and consent management.

Multi-Factor & Adaptive Authentication

MFA, passwordless and risk-based adaptive authentication that steps up security for genuine risk without adding friction for legitimate users.

Role- & Attribute-Based Access Control

RBAC and ABAC models designed around how your organisation actually operates, so access decisions stay accurate as teams, systems and partners change.

Identity Governance & Lifecycle Management

Automated provisioning, deprovisioning and periodic access reviews across the identity lifecycle, reducing orphaned accounts and audit headaches.

Compliance & Audit Readiness

Audit trails, consent management and access certification built to meet GDPR, the Australian Privacy Act, SOC2, ISO27001 and other industry-specific regulations.

AI Agent & Service Account Identity

Identity and access governance for AI agents and service accounts, so autonomous systems get exactly the access they need and nothing more.

Health Checks & Architecture Reviews

Independent review of your identity platform covering architecture, security, governance maturity and user experience, with a written report and prioritised action plan.

Technologies we work with

Identity Platforms

  • Keycloak
  • Okta
  • Forgerock
  • Azure AD / Entra ID
  • Auth0
  • WSO2 Identity Server

Protocols & Standards

  • OpenID Connect
  • SAML 2.0
  • OAuth 2.0
  • SCIM

Access Control & Governance

  • RBAC
  • ABAC
  • Identity Governance & Administration
  • Privileged Access Management

Security & Verification

  • MFA / Passwordless
  • Adaptive Authentication
  • Identity Verification
  • Directory Services (LDAP / AD)

Engagement models

ModelTypical scopeIndicative timeline
IAM AuditArchitecture, security, governance and compliance review with a written report and prioritised action plan1 to 2 weeks
ImplementationWorkforce SSO, CIAM platform rollout or access governance model implementation4 to 10 weeks
Platform Selection & AdvisoryVendor-neutral comparison and recommendation across Keycloak, Okta, Forgerock, Azure AD and WSO2 Identity Server, scoped to your architecture and budget1 to 3 weeks
TrainingLab-based cohort training for identity and platform teams3 to 5 days
Managed AdvisoryOngoing senior advisory for an in-house identity teamMonthly retainer

Specialist expertise

Why Corlence

  1. Vendor-neutral advisory. We are not tied to one identity vendor's commission, so our recommendations are grounded in your architecture, team and roadmap, not a licensing relationship.

  2. Deep platform practice. Hands-on delivery across Keycloak, Okta, Forgerock, Azure AD and WSO2 Identity Server, backed by a WSO2 Ambassador on our team for the Identity Server side.

  3. AI-forward. We treat identity as the control plane for AI agents and service accounts, not just human users, and we design for that from the start.

  4. Independent advisory. We deliver outcomes, not licenses, and we are upfront when a different platform or approach fits your problem better.

  5. Global delivery. Melbourne head office with senior engineers delivering on-site or remotely anywhere in the world, at sensible rates.

  6. End-to-end ownership. The same team that designs your identity architecture also implements the governance model and supports it in production, so context never gets lost in a handover.

Frequently asked questions

Which IAM platform should we use?

It depends on your architecture, team skills and budget. We run an objective comparison across Keycloak, Okta, Forgerock, Azure AD and WSO2 Identity Server, and give you a written recommendation with reasoning rather than a platform we happen to resell.

What is the difference between IAM and CIAM?

IAM typically covers workforce identity: employees and internal systems. CIAM is built for customer-facing scale, covering registration, social login, consent management and much higher volumes, with a stronger focus on user experience. Many organisations need both, often on different platforms.

Do you help us reduce identity sprawl across multiple systems?

Yes. We assess how authentication and access control are handled across your systems, consolidate policy and governance under a single identity architecture, and reduce the number of one-off integrations your team has to maintain.

Do you provide IAM platform licensing?

No. We do not resell identity platform subscriptions. We work alongside whichever vendor you choose, and our advisory is independent of any license commission.

Do you do IAM health checks or architecture reviews?

Yes. A typical IAM health check runs one to two weeks and produces a written report covering architecture, security, governance maturity and user experience, with a prioritised action plan.

Can you help us secure access for AI agents and service accounts?

Yes. We treat identity as the control plane for AI agents as well as human users, and we design access governance, token scoping and audit trails so automation gets exactly the access it needs.

We already run WSO2 Identity Server. Can you still help?

Yes. We run a dedicated WSO2 consulting practice led by the WSO2 Ambassador for ANZ. See our WSO2 consulting page for platform-specific audits, implementation and training.

Do you support government and regulated industry deployments?

Yes. We are familiar with data residency, sovereign hosting considerations and the operational requirements of regulated environments in banking, telecommunications and government across the regions we work in, including Australia, APAC, EMEA and North America.

How quickly can you start?

For audits and short engagements, usually within a week. For larger implementations we scope and mobilise in two to three weeks.

Ready to secure your identity platform?

Let's discuss how comprehensive IAM can reduce risk, cut operational overhead and improve the experience for employees and customers alike.

Corlence Pty Ltd, Melbourne, Australia. ABN 40 692 651 228.